Handling a Difficult Customer lunch and learn talk in Switzerland

Amidst the serene landscapes of Switzerland, prepare to navigate the challenging terrain of customer service with finesse. Join us for an enlightening lunch and learn talk where we delve into effective strategies for handling difficult customers. Picture yourself surrounded by the breathtaking beauty of Switzerland as we equip you with the tools and techniques to transform challenging interactions into opportunities for positive outcomes.

In this exclusive event, you’ll gain invaluable insights into the psychology of difficult customers and learn practical approaches to de-escalate tense situations. Guided by seasoned experts, you’ll explore communication techniques, conflict resolution strategies, and emotional intelligence skills tailored to diffuse challenging encounters. Don’t miss this opportunity to enhance your customer service skills amidst the inspiring backdrop of Switzerland.

Talk Objectives:

      1. Understanding Difficult Customer Behaviour:
        Explore the various reasons behind difficult customer behaviour, such as frustration, dissatisfaction, or misunderstanding.
      2. Developing Empathy and Patience:
        Learn how to cultivate empathy and patience when dealing with challenging customers, understanding their perspective and emotions.
      3. Active Listening Skills:
        Discover the importance of active listening in effectively understanding customers’ concerns and demonstrating genuine interest in resolving issues.
      4. De-escalation Techniques:
        Explore practical de-escalation techniques to defuse tense situations and prevent conflicts from escalating further.
      5. Assertive Communication:
        Learn how to assertively communicate boundaries and expectations while remaining respectful and professional.
      6. Conflict Resolution Strategies:
        Discover strategies for resolving conflicts with difficult customers in a calm and constructive manner, finding mutually beneficial solutions.
      7. Problem-Solving Skills:
        Develop problem-solving skills to address customer issues efficiently and effectively, aiming for prompt resolution.
      8. Staying Calm Under Pressure:
        Explore techniques for managing stress and staying composed when faced with challenging customer interactions.
      9. Building Rapport and Trust:
        Learn how to build rapport and establish trust with difficult customers through active engagement and attentive listening.
      10. Turning Challenges into Opportunities:
        Discover how to view challenging customer interactions as opportunities for learning, growth, and improving customer service.

Don’t let difficult customer interactions leave you feeling overwhelmed – equip yourself with the skills and strategies needed to handle them with confidence and professionalism. Reserve your spot now for our Handling a Difficult Customer lunch and learn talk in Switzerland. Join us to gain invaluable insights, practical techniques, and the confidence to navigate challenging customer interactions effectively.

Sign up today and take the first step towards mastering the art of customer service amidst the stunning landscapes of Switzerland. Secure your place now to connect with industry experts, learn from real-life scenarios, and empower yourself with the tools to turn difficult encounters into positive outcomes. Don’t miss this opportunity to enhance your customer service skills and elevate your professional growth.

More Information:

Duration: 60 minutes Fees: $1299.97 USD 679.97

For more information please contact us at: contact@knowlesti.ch

If you would like to register for this talk, fill out the registration form below.

Please enable JavaScript in your browser to complete this form.


The Best Corporate Lunchtime Talks, lunch and learn, Lunch Talks in Switzerland

Scroll to Top